Privacy Policy
Blue Planet Travel and Blue Planet Holidays take the privacy of our customers very seriously. We only use the information we collect about you with your consent to process your enquiry or booking and to tell you about our offers. We do not disclose your personal information to any third parties other than holiday companies where it is necessary to process your booking. Please read the following policy to understand how we will treat your personal information when you use our site. If this policy changes then we will let you know on this page, and will give you the opportunity to opt out of any changes which affect you.
What information do we monitor from you?
When you browse this website the only way we can obtain any kind of personal information is if you submit it to us voluntarily. We require you to supply personal information including an e-mail address when making a booking or when wishing to join our e-mail offer service. We then securely store the information you provide as part of our customer relations process. This enables us to know immediately who you are if you make a subsequent enquiry and we do not then need to ask you for the same information again. When you book, whether in person or on or via this website, we need to know your name, email address, personal address, credit or debit card number and expiry date. This allows us to process and fulfill your order and to notify you of your order status. We may also ask for your telephone number so that we can contact you urgently if there is a problem with your booking. We employ cookies (download of files to your PC to record your visits to the site) to measure site usage and related information.
How is your personal information used to benefit you?
This information is used to communicate with you and also to understand your travel needs. It is also used to offer future relevant products, services and offers to meet your needs.
What do we do with your personal information?
We will process any information you give us in accordance with this privacy policy and the UK Data Protection Act 1998 under which we are registered.
We collect personal information (data) from customers at the time of booking or enquiry and information about you and members of your travelling party will be held on our computers and in other ways.
You are entitled to ask us what information we hold about you and to amend any information that is incorrect. We must ensure that the personal information we hold is secure and is only accessible by authorised members of our staff. We must also ensure that your information is kept up to date and that we will remove it from our records if you request us to do so.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Booking your Travel Arrangements or Checking Availability
We may need to process and pass information to hoteliers and other accommodation providers, tour operators and sub-contractors, eg airlines. We may also pass sensitive personal information to suppliers to cater for special needs, eg wheelchair assistance.
Your data may be processed within the United Kingdom or overseas. Please note, data transferred outside the European Union may not be subject to the same high standards of data protection legislation.
Supplying Insurance Cover
If applicable we may need to pass your personal information to the insurer to arrange cover.
Prevention of Fraud, Debt Tracing and Collecting Monies
We may use the data you provide for the purposes of financial control and debt recovery through outside agencies.
Business Administration
We may utilise the information you provide for the purposes of administration, customer service, business management, market research and analysis. We may monitor and /or record telephone conversations for security purposes and to improver customer service levels.
Prevention of Crime
We may provide your information to public authorities, such as the police, customs and immigration if required by them or as required by law.
Acceptance of Privacy Policy
By disclosing your personal information to us using this website or over the telephone and/or by making a booking with us, you are accepting this policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide us with their information (where applicable) and allow processing of the data.
In sending you any marketing information by either post or email we will always give you the right to opt out of any subsequent mailing. If you still have any concerns about privacy or security, please contact us on the telephone number shown on this website.